Built on the RBI Fair Practices Code for lenders. Plain enough to actually read.
A fair practices code is only worth anything if a borrower can understand it. So here is ours, in the order things actually happen.
Terms are shown before you apply. The document checklist is short and listed upfront: PAN, an Aadhaar-linked mobile, and a bank account. Every application is acknowledged, with an expected timeline, inside the app.
Your sanction states the amount, the annualised interest rate, and every charge. Nothing is buried. A Key Fact Statement, with the APR and full cost, is shown before you sign.
Any change to the rate or a charge applies only going forward, and only with notice. We do not backdate. Your agreed EMI and rate are fixed for the tenure of your loan.
We recover dues without harassment. No calls outside 8:00 to 20:00, no contacting your family or references to pressure you, no intimidation, and only trained, identified agents. If you are struggling, tell us early and we will work with you.
A missed EMI attracts ₹450 + GST. It is charged on the overdue amount only, is never added to your principal, and never compounds. It is a charge, not extra interest.
We collect only what underwriting needs, store it in India, and never sell it. The full detail is in our privacy policy. We never access your contacts, photos, SMS or call logs.
If something goes wrong, our Grievance Redressal Officer is Meera Nair, grievance@bindaas.in, +91 80 4711 2400. Complaints are acknowledged in 24 hours and resolved within 30 days, then escalate free to the RBI Ombudsman. Full path on our grievance page.
This code is reviewed by our board every year and updated as regulation changes.