A complaint should have a clear path, a name, and a deadline. Here are all three.
Start at Level 1. Escalate only if it is not resolved or you are not satisfied.
Unresolved after 30 days, or unhappy with the outcome? Escalate free of cost to the RBI Integrated Ombudsman.
The more precise you are, the faster we close it.
Each of our NBFC partners runs its own grievance channel. Their names, emails and phone numbers are published on our lending partners page.
For complaints about unregistered or illegal lending apps, use RBI's Sachet portal at sachet.rbi.org.in.
We publish complaint volumes and resolution times every quarter. Q1 FY27: 214 complaints received, 97% resolved within 7 days. Figures illustrative for this prototype.